Member's Corner 
Manda Bartlett (Amanda), that is me. It’s funny how sometimes though a name does not fit with a person. My panic attacks started early in life; at about five years old. Nobody knew they were panic attacks, and at about 15 I had my first, “I cannot go into that store” moment. From then on life was tough, my sister, who was like my other mother, passed away from cancer and I feared dying more than anything. Every little thing was some huge health problem in my life. By 18 I really could not leave my house in the winter and the other seasons I could only go a mile or two. I would never do things such as go into a grocery store, or go to the mall, like my friends. I did not know what was wrong until I found a wonderful online support group, now PAC, and had people that understood me. I, then, knew what was wrong and that the doctors knew less than my group did. Struggling, in a nightmare of being room bound, only leaving my room to shower, I woke up one day at about twenty-two and decided enough.
At that time I asked questions that Peg suggested I speak to my doctor about new medication. I did, and my doctor did, and I was off to explore what was in the Anxiety and Phobia workbook. While reading it I thought to myself, “I can never do these things.” But one day it hit me, I am either going to die in my room or I am going to have to learn to live. So I started my journey with very tiny baby-steps. Sitting in the car until I felt comfortable, going around the block. I always took my tools and it took months to go into a store, but I did it following PAC’s suggestions and the Panic Bible as I like to call it, soon I was out of my comfort zone, when I say soon I mean months, but soon. I once asked the group, “Will the people at the store think I am crazy just going in and out every day?” and Bev B. (May she rest in peace) answered me with, “Not any crazier than anyone else besides they will not really notice they’ll just think you have to go to the bathroom.” I will never forget what she said ever.
After two years of doing all I could do in my CBT therapy I took a cruise! I could not believe this was me, on a cruise, after so many years of being trapped in my room, in my house, in my little space. But it was me. I have done so many things since then, I have flown on a plane, I can go anywhere, I have truly amazed myself. I had a book published this year entitled “Outside These Four Walls; The Life of an Agoraphobic.” I wrote this book not to become famous but to help others, my goal was to reach just one person.
I still have panic attacks, and anxiety, and PTSD because I was put in ICU almost two years ago and lost my first biological child, but I use my tools that I used before, never stop countering, and have a great group of support. I am fortunate in that I had great people to help me get out of my four walls and live my life. Shell, Peg, Ines (rip), worked so hard to help me. The members of PAC worked hard to help me, I am still friends with a lot of them now. Mary helps me all of the time as I still need support.
So, I hope this lets people know you are not alone, someone understands, and someone did come out of the horrible panic, anxiety, and agoraphobia that leaves us feeling scared, frantic, and sometimes like we are insane. These things can be lessened if we follow our goals and dreams and have a healthy support system. I was honored when asked to write this, and I will always be there for my PAC group no matter where I go in life, I know where home is and it is at PAC.
The Phone Monster by: Peg Streeter-PAC Network Coordinator
Reasons for fear of using the phone are varied. One is typically derived from a fear of authority figures or those we view as having some power or control over us. Another is fear of bad news...one often learned in childhood when a phone call was so important that people did not call just to chat. Fear of confrontation is another reason that we feel intimidated by the phone ringing as well as lack of self-confidence,our ability to say no, or in making a mistake and agreeing to buy the Brooklyn Bridge. Many of us also have performance fears; will we stutter, will we say the wrong thing, will we sound nervous or stupid. We risk rejection, we risk judgement.
Knowing the reason does nothing to solve the problem. The reality is that we live in a world where telecommunication is a tool for business, for relationships and for dispensing information. The phone is real, its there and we have to deal with it.
So there sits the monster on your desk waiting for its signal to terrorize you. The first thing I will say emphatically is that you must not allow yourself to avoid it, anymore than you allow yourself to avoid any other fear situation. Avoidance only leads to more avoidance, more fear, and more anxiety and panic. The bigger we allow a problem to become before we face it head on, the more threat and fear we create.
There are two parts to using the phone...answering the phone and making phone calls.
Answering The Monster
As I said, avoidance is NOT a solution; however, making it easier on yourself is NOT the same as avoidance. Two things that make answering the phone easier are easily available to us.
Caller ID. Being able to see who is calling can allow you both the choice of whether or not to answer and to prepare yourselves for who is calling. Most phones now come with Caller ID and if you have an older phone, you can get a device to attach to it that will allow you to see Caller ID numbers. One thing though...you are going to have to talk to someone at the phone company to set it up!
Caller ID is not infallible. Some people block their numbers from appearing on Caller ID. Some areas still are not able to read numbers from other areas. Bill collectors and telemarketers typically block their names from being seen by the callee.
The other tool to make calls easier is an answering machine. With an answering machine you can either screen your calls or return calls when you please.
One thing to remember when answering the phone, you ARE in control. You can hang up or say a quick goodbye. No one can FORCE you to continue a call you feel uncomfortable with.
Can You Use Baby Steps in Answering the Phone - Yes you can. Here is a suggested way to baby step yourself through the fear of answering your phone, remember not to rush each step, take your time and do it over and over again until your feel comfortable (or bored).
1. Pick up the phone and hold it in your hand.
2. Hold the phone up to your ear.
3. Say hello into the phone.
4. Visualize yourself having a conversation on the phone. Think about what you would say and do in different circumstances.
5. Arrange for a support person to call you. Make sure they understand that you will hang up if you become uncomfortable. Limit the time and conversation in the beginning to no more than a minute. Hi, how are you, nice talking to you, goodbye. Over time, extend the conversation.
6. Always remember that you have the power to end the conversation if need be...but also remember to allow the feelings of anxiety and panic to happen, they will not hurt you.
7. Make a list of things you can say to end a conversation or to address certain situations.
8. Begin answering the phone with one or two calls a day, working up to being able to answer whenever it rings.
Using the Monster
Usually when we fear using the phone it involves specific things. We may feel perfectly comfortable calling and talking to Aunt Mary, but the idea of phoning the plumber about fixing the sewer is overwhelming. If you do actually fear picking up the phone and using it, the same practice can be used as for answering the phone. If, however, your fear of using the phone is in dealing with a problem, a different dynamic is ususally involved, so your approach is going to be different.
1. On a piece of paper, write down the calls you need to make, why you are calling and some things you might want to say or ask.
2. Visualize the call and practice what you want to say.
3. Role play the call with a support person.
4. Dial the number and listen for the answer and then hang up. This will let you know if you will be dealing with a person or a machine and what the person answering the call sounds like.
5. Make the call. Take notes as you are talking (it helps). Do not be afraid to say "I need to check a couple of things and call you back." It’s a polite way of stopping the call and recollecting yourself.
6. Anticipatory anxiety is usually much worse than the actual event. The longer you put off making an important call...the more AA you are going to go through and the more "what ifs" you are going to build up in your mind. Yes, the sewer may be able to wait until tomorrow, but making the call tomorrow is not going to be any easier than it is RIGHT NOW.
Like most fears we face and overcome, success is empowering and can be built on. Setbacks happen, but when you have accomplished something once, even setbacks become easier to address. There are going to be bad days...days when you just say "not today". But a bad day is no more than a bad day, it does not doom tomorrow.
